Privacy Policy
Who We Are and What the RichPrize Casino Policy Covers
RichPrize Casino is operated by Freshharvest N.V. under licence 365/JAZ issued by the government of Curaçao, and this policy explains how we handle personal information belonging to members and visitors in the United Kingdom. It covers the website, the mobile lobby pinned to a home screen, the cashier, live chat and any email or message we send you. Opening an account, placing a stake or simply browsing the shelves all bring you within its scope.
We act as the controller of the data described here, which means we decide why it is collected and how it is used. Where other companies process information on our behalf, such as payment providers or game studios, they act under written instructions and may not use what they see for their own purposes.
The policy is written to be read rather than skimmed past. If anything in it is unclear, the support desk will explain it, and our contact page sets out how to reach us.
We review this document whenever the law or our own practice changes, and the date at the foot of the page shows when it was last revised. Material changes are announced in the account area before they take effect.
The Information RichPrize Casino Collects
Some of what we hold comes directly from you, some is created as you use the site, and a small amount reaches us from third parties such as payment providers and verification agencies. The table below groups it by type.
| Category | Examples | Where it comes from | Why we hold it |
|---|---|---|---|
| Identity | Name, date of birth, gender, nationality | You, at registration | To open an account and confirm you are 18 or over |
| Contact | Email address, phone number, postal address | You, at registration | To run the account and send service messages |
| Verification | Photo ID, proof of address, source-of-funds papers | You, on request | To meet licence and anti-money-laundering duties |
| Financial | Deposit and payout records, method used, card masking | You and the payment provider | To move money and to investigate disputes |
| Gameplay | Stakes, sessions, bonuses claimed, play-through progress | Generated as you play | To settle rounds, award rewards and detect irregular play |
| Technical | IP address, device, browser, operating system | Generated automatically | To keep the platform secure and working |
| Communications | Chat transcripts, emails, support tickets | You and our agents | To answer questions and keep a record of what was agreed |
| Preferences | Marketing choices, limits you set, language | You, in the account area | To respect your settings |
We do not ask for information we have no use for. If a field is optional it is marked as such, and leaving it blank will not affect your ability to play.
Payment card numbers are handled by the payment provider rather than by us. What reaches our systems is a masked reference and the result of the transaction, which is enough to run the cashier without storing the card itself.
How RichPrize Casino Uses Member Information
Every use falls into one of a small number of purposes, and none of them involves selling information to anyone. The list below covers the whole of it.
- Opening, running and closing your account
- Processing deposits, payouts and refunds through the cashier
- Delivering games, settling rounds and crediting winnings
- Confirming identity and age before a first payout leaves
- Detecting fraud, duplicate accounts and irregular betting patterns
- Awarding cashback, rakeback and promotional offers you qualify for
- Answering support requests and keeping a record of what was said
- Meeting the record-keeping obligations attached to our licence
- Honouring the deposit caps, loss caps and exclusions you set
- Sending marketing where you have asked to receive it
Gameplay data also feeds our responsible-gambling monitoring. Patterns that suggest a member is losing control may prompt a message from us, a prompt to review limits, or in serious cases a restriction on the account.
We may analyse activity in aggregate to understand which shelves get used and which payment routes members prefer. Work of that kind uses grouped figures rather than named accounts.
The Legal Grounds RichPrize Casino Relies On
Different activities rest on different grounds, and the ground decides which rights apply to them. The table below pairs each one with what it covers.
| Ground | What it covers | What it means for you |
|---|---|---|
| Contract | Running the account, settling bets, paying out | We cannot provide the service without this data |
| Legal obligation | Age checks, anti-money-laundering records, licence reporting | These retain data even if you ask us to delete it |
| Legitimate interests | Security, fraud prevention, service improvement | You may object and we will review the balance |
| Consent | Marketing messages and non-essential cookies | You can withdraw it at any time with no effect on play |
| Vital interests | Rare welfare cases involving risk of serious harm | Used only where someone's safety is in question |
Where we rely on legitimate interests we have weighed our purpose against the effect on you, and we will share the reasoning on request. Where we rely on consent, refusing it never limits access to the games or the cashier.
Marketing Choices and How to Change Them at RichPrize Casino
Offers, tournament announcements and free-spin drops only reach members who have asked for them. The switches sit in the account area, split by channel, so you can keep email and turn off SMS or the other way round.
Every marketing email carries an unsubscribe link that works immediately, and replying to a promotional SMS with the word printed in it has the same effect. Withdrawing consent stops further marketing but does not undo messages already sent.
Service messages are a separate matter and continue regardless. Confirmations of deposits and payouts, verification requests, security alerts, limit confirmations and changes to these terms all reach you because the account exists, not because you opted in.
We do not pass contact details to other gambling operators or to advertising networks for them to market to you. Nor do we sell or rent a member list to anyone, under any arrangement.
Who RichPrize Casino Shares Information With
Information leaves our systems only where it has to, and each recipient is bound by contract or by law. These are the categories that ever see member data:
- Payment providers and banks, to move deposits and payouts
- Identity and address verification agencies, for the checks our licence requires
- Game studios, which need session data to run and settle their own titles
- Platform, hosting and security suppliers that keep the site running
- Live chat and email providers used by the support desk
- The regulator and law enforcement, where a lawful request is made
- Professional advisers such as auditors and lawyers, under confidentiality
- A buyer or successor, should the business or part of it change hands
None of these partners may use your details for their own marketing. Where a supplier processes data for us, a written agreement sets out what they may do with it and requires them to delete or return it when the work ends.
Transfers of RichPrize Casino Data Outside the United Kingdom
Our systems and several of our suppliers sit outside the UK, so personal information may be processed in other countries. Wherever it travels, the protection travels with it.
Transfers are covered by standard contractual clauses, by an adequacy decision where one exists, or by equivalent safeguards agreed in writing with the recipient. We assess each destination before data is sent there and review the assessment periodically.
A copy of the safeguards applying to a particular transfer is available on request through the support desk. Ask for the destination country and we will name the mechanism covering it.
Retention Periods for Records Held by RichPrize Casino
Retention is driven by the purpose and by the rules attached to our licence rather than by convenience. The table below gives the working periods.
| Record | Kept for | Reason |
|---|---|---|
| Account and identity details | The life of the account plus five years | Anti-money-laundering obligations |
| Verification documents | Five years from closure | Licence record-keeping |
| Transaction history | Five years from the transaction | Financial-crime and dispute rules |
| Gameplay records | Five years from the session | Settlement and audit trails |
| Support transcripts | Two years from the contact | Dispute resolution |
| Marketing preferences | Until withdrawn, then a short suppression record | To make sure an opt-out is respected |
| Self-exclusion records | Permanently | So an exclusion cannot be undone by accident |
| Technical logs | Twelve months | Security monitoring |
When a period ends the record is deleted or anonymised so that it can no longer be linked to you. Anonymised figures may be kept indefinitely for statistics, because they identify nobody.
RichPrize Casino Security Measures for Member Data
Traffic between your device and our servers runs over encrypted connections, including the cashier, the document upload and live chat. Stored records are encrypted at rest and access is limited to staff whose job requires it.
Our systems are monitored for unusual access, administrative accounts use multi-factor sign-in, and suppliers are reviewed before they are given access to anything. Verification documents sit in a restricted store separate from everyday account data.
Members carry part of the load too. A password used nowhere else, two-step verification switched on in the security panel and a locked device between them prevent the large majority of account takeovers. Nobody from our support desk will ever ask you for a password or a one-time code.
If a breach ever put member data at serious risk, we would notify the people affected and the relevant authority within the time the law allows. The notice would say plainly what had happened, what was exposed and what to do next.
The Rights a RichPrize Casino Member Can Exercise
Data protection law gives you a defined set of rights over the information we hold about you. All eight of them can be exercised free of charge:
- Access, to receive a copy of what we hold and an explanation of how it is used
- Rectification, to have inaccurate details corrected and incomplete ones filled in
- Erasure, to have data removed once no legal duty obliges us to retain it
- Restriction, to pause processing while a dispute about accuracy is resolved
- Objection, to stop processing based on legitimate interests or direct marketing
- Portability, to receive the data you gave us in a machine-readable file
- Withdrawal of consent, at any time, without affecting what was done before
- Complaint, to the data protection authority in the country where you live
Requests go to the support desk and are answered within one month, extended by two further months only where a request is unusually complex. We may ask for proof of identity first, because handing records to the wrong person would be the greater harm.
Erasure has limits worth knowing about. Transaction and verification records must be kept for the periods set out above, and a self-exclusion record is never deleted, because deleting it would defeat its purpose.
Age Verification and Members Under 18 at RichPrize Casino
Nobody under 18 may hold an account, register, deposit or place a stake with us. Age is confirmed from the details given at registration and again from documents before a first payout leaves the cashier.
Where an account turns out to belong to someone under age, it is closed, stakes are returned and winnings are void. Any data held is deleted except what the law requires us to retain as a record of the incident.
Adults who share a device should set up filtering software and keep passwords and payment details out of reach. Our responsible gaming page lists tools that help with this.
Cookies and Similar RichPrize Casino Technologies in Use
We use cookies, local storage and small tracking pixels to keep sessions alive, remember preferences, measure how the site performs and, where you have agreed, to shape the offers you see. Strictly necessary cookies keep you signed in and protect the cashier; everything else depends on your choice.
Consent is captured through the banner on your first visit and can be changed at any time. Our cookie policy names each cookie, says what it does and gives the browser steps to remove it.
Automated Decisions and Profiling by RichPrize Casino
Some checks run automatically, because the volume makes manual review impossible. Fraud scoring, anti-money-laundering screening, bonus-abuse detection and responsible-gambling monitoring all involve a degree of automated assessment.
Where an automated outcome would have a significant effect on a member, such as blocking a payout or suspending an account, a person reviews it before it stands. You may ask for that review, put your side of the case and challenge the result.
We also group members by activity to decide which offers to show. That kind of profiling affects marketing only and never the odds, the payouts or the terms applied to your account.
RichPrize Casino Complaints and Changes to This Policy
If something about the way we handle your information concerns you, raise it with the support desk first, because most issues are settled there within a few days. A complaint that is not resolved can be escalated to a manager, and after that to the supervisory authority in your country of residence.
You do not have to come to us first, and nothing on this page limits your right to go straight to a regulator. The option of seeking a remedy through the courts also remains open at every stage.
This policy is reviewed periodically and whenever our practice or the law changes. Minor corrections take effect when published; changes that materially affect how we use your information are announced in the account area beforehand, giving you time to object or to close the account.